OUR PROCESS

1. You Tell Us About Your Problem

After purchasing our support service, you’ll get connected with your own GMB account manager. Your Top Real Estate Systems account manager will be in contact with you to learn more about your current issue, collect information, and discuss the next steps. In certain cases, like if you want us to edit your listing directly, we will require managerial access to your profile. Any access to listings that may be required will be discussed at this step.

​

2. We Investigate and Collect Information

With your side of the story in hand, our next step is to do some research and collect information about the issue in order to properly create a ticket with Google. It is important that problems are approached the right way in order to avoid delays in resolution and miscommunications that can happen all too often with Google My Business support. If your issue doesn’t require intervention from Google, we will work to create an action plan to resolve it during this step.

​

3. We Create a Ticket on Your Behalf

Armed with all the details, we will craft and enter a ticket with Google that properly describes what happened and why you should not have been affected. While we do not have any special insiders at Google, our experience creating these tickets created a very high positive resolution rate and earned the crown. 

​

4. We Work on Your Behalf to Get a Positive Resolution

We’d love to tell you that all we do is submit one ticket and get the problem solved immediately, but they don’t all go that way. Sometimes, additional information might be required. In other cases, there is a grey area that’s open to interpretation and the manager needs to take the time to properly plead your case. In any case, we do the dirty work to make sure you get accurate information and a headache-free experience, so you have the highest chance of a positive outcome. If your resolution doesn’t require Google intervention, we will likely just solve your issue or advise you on why a positive resolution may not be possible.